10 tips for creating amazing online retail customer experiences

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Photo by iStock.com By Ben Nimmo , co-founder and CTO, Orlo If the Information Age is over, we’re now living in an Experience Age where emotion drives behavior. If retail brands can be there instantly, effectively and meaningfully when customers need them most, those same brands can create amazing online experiences for customers and inspire positive emotions, influencing behavior at scale. By harnessing emotional connections with customers, retailers can make 2019 a success for them and, using these 10 tips, a positive experience for their customers: 1. Linking conversations future-proofs CX Ninety-four percent of companies across Europe agree customer experience is a key part of business strategy in 2019, according to research we carried out in late 2018, with […]

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