Walmart turned heads at SXSW earlier in March by billing itself as a tech company for the first time, joing other so called Retail Tech Companies. The retail giant hasn’t been shy about investing in newer technologies such as VR,robotics and NLP-powered voice technology, making the case that tech will be a major part of its business going forward. The investments come as chief competitor Amazon continues to redefine its own customer experience (and everyone else’s) with technology, while Kroger continues to center its new store experiences on innovative technologies.
Curated from https://retailtouchpoints.tumblr.com/post/183745705077/can-retailers-act-like-tech-companies-and
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